Health Insurance for Travelers can be cancelled under the conditions set out in the General Conditions for Health Insurance for Travelers in Türkiye, the Circular on Health Insurance for Visa and Residence Permit Requests (Circular dated 10/05/2016 and numbered 16/2016) promulgated by the Turkish Prime Ministry, Undersecretariat of Treasury, Directorate General of Insurance, and the Circular dated 22/06/2021 and numbered 2021/8 amending the former.

Pursuant to the General Conditions for Health Insurance for Travelers in Türkiye.

If a person who purchases Health Insurance for Travelers has to cancel his trip, the person can cancel the policy and claim a refund of the paid insurance premium, provided that the person notifies the insurance company at least 24 hours before the policy start date and returns the policy.

Pursuant to the Circular dated 22/06/2021 and numbered 2021/8.

Termination of Travel Health Insurance contracts at the request of the insured is bound to the condition that at least one of the following conditions is met:

• 1. Submitting to the company a new travel health insurance or health insurance contract for the same visa permit period,
• 2. Cancellation or non-extension of visa,
• 3. Rejection of visa application or withdrawal of visa application before a decision is made.

The insured person(s) meeting the Travel Health Insurance cancellation conditions can file a request by filling out the contact form on our website.

To initiate cancellation and insurance premium refund procedures, the insured is required to:
make a notification to the insurance company at least 24 hours before the policy start date, and submit a petition addressed to our company, which must be signed by the policy owner if the insured person is not the policy owner, or by the insured if the insured person and the policy owner are the same, together with an identity document attached thereto as proof the insured person’s / policy owner’s identity.

The petition must contain a statement that the planned trip to Türkiye has been cancelled, together with any supporting information (cancelled flight ticket (documentation, screenshot etc.), cancelled vacation package (documentation, screenshot, e-mail notification etc.), trip cancelled due to health issues (medical report, certificate of diagnosis etc.)

Other cancellation requests can be made under the following conditions.

Submitting to the company a new travel health insurance or health insurance contract for the same visa permit period:
On the condition that a new travel health insurance has been taken out for the insured person(s) covering the same visa permit period, and that those policies are delivered to our company in the attachment of the insured’s petition for cancellation.

Cancellation or non-extension of visa:
On the condition that the letter(s) issued by the relevant authorities for cancellation or non-extension of visa is delivered to our company in the attachment of the insured’s petition for cancellation.

Rejection of visa application or withdrawal of visa application before a decision is made:
On the condition that the letter(s) issued by the relevant authorities for rejection of visa application is delivered to our company in the attachment of the insured’s petition for cancellation.

If you entered the wrong start and/or end dates for a travel health policy you purchased on our website, you can purchase a new policy with the correct dates and fill out the contact form on our website to request the cancellation of the policies you purchased with the wrong dates.

The insurance premiums paid for policies you purchased with the wrong dates will be refunded once the policy number(s) of the policy (or policies) taken out for the same insured person(s) on our website with the correct dates are checked and confirmed by our company subsequent to your request. This type of policy cancellation request is accepted only if the new policy (or policies) are taken out for a time period that is up to “15” days earlier or later than the policy (or policies) whose cancellation is requested.

If the policy owner’s title and name-surname, a legal entity’s ID number, a real person’s passport number or a real person’s birth date or gender have been entered incorrectly, you can purchase a new policy with the correct information and fill out the contact form on our website to request the cancellation of the policy (or policies) containing the wrong information.

The insurance premiums paid for policies you purchased with the wrong information will be refunded once the policy number(s) of the policy (or policies) taken out for the same insured person(s) on our website with the correct information are checked and confirmed by our company subsequent to your request.

If the contact details of the policy owner or insured person in a purchased policy (or policies) is incorrect or has been entered incorrectly by mistake, the policy owner can fill out the contact form on our website to request correction of that information. Please make sure you specify in your request the correct policy number(s) and the incorrect and correct information together with proof of your identity, upon which we shall revise your policy (or policies) accordingly and send you the relevant information correction notices.

The information whose correction you can request are:
Contact address information, contact number information, and email address information.